Frequently asked questions

Straight answers.
No runaround.

Everything operators ask us about Carwash Blitz — pricing, POS integration, contracts, and what the platform actually does. Don't see your question? Ask us directly.

Getting started

Carwash Blitz is an AI-powered marketing and customer engagement platform built specifically for car washes. It helps operators grow memberships, reduce churn, increase customer retention, automate marketing, and make better business decisions using real operational data.

Unlike most CRMs or marketing platforms, Carwash Blitz was built by car wash operators who understand the day-to-day challenges of running a wash.

Absolutely. We encourage every operator to schedule a live demo.

We'll show you exactly how Carwash Blitz works, answer your questions, and tailor the demonstration to your operation.

No pressure. No obligation. Just a conversation.

Most operators can be up and running quickly — within 4-6 weeks on average.

The timeline depends primarily on your POS provider's API access and the complexity of your existing customer data. We'll guide you through every step of the onboarding process.

No. There are no setup fees. Our goal is to make getting started as simple and straightforward as possible.

No. We don't believe in locking operators into contracts. We believe software should earn your business every month. You just pay as you go.

If Carwash Blitz is delivering value, you'll want to stay. If it isn't, you should have the freedom to leave.

Your POS & your data

Our point of view as operators is simple: your data belongs to you.

As long as your POS provider allows API access, you can use Carwash Blitz.

Available features may vary depending on the capabilities and requirements of each POS provider's API, but our goal is to integrate with as many systems as possible — not lock you into one.

We'd be happy to discuss your specific setup during a demo.

Carwash Blitz is designed to work with multiple POS platforms through their available APIs.

If your provider offers API access, there's a good chance we can integrate with it. If you're unsure, just ask — we're happy to evaluate your system.

No. Your POS continues doing what it does best: processing transactions and running your wash.

Carwash Blitz works alongside your existing system, turning your customer data into marketing, automation, analytics, and growth tools.

Absolutely. Your customer relationships belong to you.

Carwash Blitz simply helps you unlock more value from the data you already own.

Yes. Protecting operator and customer data is one of our highest priorities. We use modern security practices and continuously improve our platform to help keep your information secure. We only use Personally Identifiable Information (PII) to the extent that it helps you market services to your customers. We do not sell or share your information with anyone.

Marketing & AI

Yes — and a lot more effectively.

Carwash Blitz includes both SMS and email marketing, along with powerful automation tools that help you send the right message to the right customer at the right time.

Write to 90 characters and every message you send stays a single text, to every customer. You can use the full 160, but the very first message a customer ever receives from you carries a required compliance line that takes 70 characters — so a 160-character message counts as two on that first send.

  • First message to a new customer: 90 characters
  • Every message after that: 160 characters
  • Each additional message, if you go longer: 153 characters

The message composer counts as you type, so you never have to do this by hand. It always assumes the compliance line, so it errs on the safe side — if it tells you a message costs two, it will still cost one for every customer who has heard from you before.

Almost never. The first text a given customer ever receives from you has a required opt-out line added: "STOP to unsubscribe, HELP for help. Msg & data rates apply." Every message after that goes out exactly as you wrote it.

If you include your own STOP and rates wording, we detect it and skip ours so it never appears twice.

When you bring a contact list over from another platform, the first compliance text those contacts receive is written and paid for by us. So is the reply when a customer texts HELP. Neither comes out of your monthly allowance.

A text is one message up to 160 characters — but only when every character is in the basic texting alphabet. Include a single character outside it and the whole message switches encoding, dropping the limit from 160 to 70. Not just that character: the entire message.

The most common culprits are curly “smart” quotes and apostrophes, long dashes, and emoji. This catches people out because phone keyboards, Microsoft Word and Google Docs all convert straight quotes into curly ones automatically as you type — so a message drafted in Word and pasted in can quietly cost twice as much without looking any different.

  • Type directly into the Blitz composer, or a plain-text editor
  • If you draft in Word or Google Docs, turn off smart quotes first
  • Use a plain hyphen instead of a long dash
  • Remember an emoji is charming, but it more than doubles the cost of a long message

Not sure about a message you've drafted? Send it over and we'll tell you exactly what it will cost per customer.

Absolutely. You can automate virtually every stage of the customer journey, including:

  • New member onboarding
  • Churn prevention
  • Win-back campaigns
  • Membership anniversaries
  • Birthday messages
  • Review requests
  • Retail promotions
  • Membership upgrades
  • Service reminders
  • Custom workflows you design yourself

Whether you prefer simple automations or sophisticated customer journeys, Carwash Blitz gives you the flexibility to use our pre-builts or create your own.

No. AI is there to make your life easier — not more complicated.

Use as much or as little AI as you'd like. Carwash Blitz is designed so operators always stay in control.

Pricing

Our pricing is simple, transparent, and designed to scale with your business.

First location
$599/month
Each additional location
$399/month

Every location includes:

  • 5,000 text message credits
  • 10,000 email sends
  • AI-powered marketing automation
  • Advanced analytics and reporting
  • CRM and customer engagement tools
  • Ongoing software updates and support

Additional text message credits are just $0.03 per credit.

No setup fees. No contracts. No hidden fees. We believe software should earn your business every month — not lock you into it.

Carwash Blitz is designed to grow with you.

Whether you operate one location or dozens, you can manage each site individually while maintaining visibility across your entire organization. You can also send custom alerts to your team triggered by any event you choose.

Why Carwash Blitz

Most software gives you data. Carwash Blitz helps you do something with it.

We built the platform around the real challenges operators face every day — growing memberships, reducing churn, increasing customer visits, simplifying marketing, and saving time.

Carwash Blitz wasn't built by an agency or equipment seller. It was built by operators to solve challenges and drive growth.

Absolutely. When you become a Carwash Blitz customer, you're working directly with people who understand the car wash business — not a generic software call center.

Our goal isn't just to provide software. Our goal is to help operators grow.

Every platform has its own strengths, and we encourage operators to evaluate the options carefully. What makes Carwash Blitz different isn't just the features — it's the philosophy behind them.

We built Carwash Blitz as operators, not as an agency or equipment seller. We believe your data belongs to you. We believe software should earn your business every month — not lock you into long-term contracts. And we believe technology should simplify your operation, not complicate it.

Our mission is simple: help independent operators compete, grow, and succeed by giving them powerful tools that are transparent, flexible, and built around the way real car washes operate.

Schedule a demo and decide for yourself. We think you'll notice the difference.

Still have questions?

Schedule a live demo and decide for yourself. No pressure. No obligation. Just a conversation.